Returns & Exchanges
At Bath & Body Works, we want you to love your purchase. If you are not 100% satisfied, you may return your products for a full refund or exchange them for something new at any of our retail locations.
Locate Your Receipt
Gather your original store receipt or online order confirmation email to ensure you receive a full refund to your original form of payment.
Visit a Store
Bring your items and proof of purchase to any participating Bath & Body Works retail location within 90 days of the purchase date.
Present Identification
A valid government-issued ID is required for all returns and exchanges to help us track and process your request efficiently.
Receive Refund or Exchange
Choose between an immediate exchange for a different fragrance or a refund credited back to your original payment method or a store gift card.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing